Terms of Service

1. About these Terms

These Terms form an agreement between Intravyn Ltd trading as Intravyn (company number 17252837), registered in England and Wales, and the UK garage business identified during registration (the Customer). Vehivyn is the garage-management software service described on this website.

The individual accepting these Terms confirms that they are at least 18 and authorised to bind the Customer. Vehivyn is supplied only for business use, not consumer or personal use. These Terms incorporate the Data Processing Agreement (DPA).

2. Subscription, trial, billing and service availability

An eligible company may activate one introductory calendar month of Vehivyn Plus access for £0 through Stripe Checkout without providing a payment method. The trial does not convert automatically. To continue without interruption, an authorised Customer Owner must choose a monthly or annual plan and add payment details before the displayed trial end date. Stripe will not charge that payment method before the trial ends.

Vehivyn Plus is a company-wide subscription charged at £20 each month or £200 each year, as selected by an authorised Customer Owner. After a paid plan is chosen, fees are billed in advance through Stripe from the end of any active free trial and renew automatically for the same interval until cancellation or a plan change is scheduled.

A change from monthly to annual billing takes effect immediately. Stripe credits the unused portion of the current monthly period toward the annual price and immediately charges the remaining balance. A change from annual to monthly billing, and cancellation, take effect at the end of the already-paid period. Access continues until that period expires. Except where law requires otherwise, no cash refund is issued for unused time. If a free trial or paid period expires without a confirmed subscription payment, access is suspended until payment is restored.

Features may change, be interrupted or contain errors. Intravyn does not promise uninterrupted availability and may impose reasonable usage limits. Intravyn will give reasonable notice of material changes where practicable.

3. Accounts and authorised use

The Customer must provide accurate registration information, keep account credentials confidential, maintain an up-to-date list of authorised users and promptly report suspected compromise. The Customer is responsible for activity under its accounts except to the extent caused by Intravyn.

The Customer must use Vehivyn lawfully and only for its garage business. It must not misuse the service, probe or bypass security, upload malicious code, infringe rights, unlawfully monitor people, scrape the service, resell access without agreement, or use Vehivyn to make solely automated decisions with legal or similarly significant effects.

4. Customer Data

The Customer retains ownership of information it or its users enter into Vehivyn (Customer Data). The Customer grants Intravyn a limited right to host, copy, transmit, back up and otherwise process Customer Data only to provide, secure, support and improve the service, meet legal obligations and perform the DPA.

The Customer is responsible for having a lawful basis, giving required notices and respecting data-subject rights for Customer Data. Intravyn acts as processor for personal data submitted and controlled by the Customer, as explained in the Privacy Notice and DPA.

5. Confidentiality

Each party must protect the other party’s non-public business, technical and personal information using at least reasonable care, use it only for this agreement and disclose it only to people who need it and are bound by confidentiality. This does not apply to information lawfully public, independently developed or lawfully received without restriction. A legally compelled disclosure may be made after notice where lawful.

6. Intellectual property

Intravyn and its licensors own Vehivyn, its software, designs, documentation and branding. Except for the limited right to use the service during this agreement, no intellectual-property rights are transferred. Feedback may be used to improve Vehivyn without restriction, but Intravyn will not identify the Customer publicly without permission.

7. Third-party services and DVSA data

Vehivyn may retrieve information from the Driver and Vehicle Standards Agency (DVSA) or other external sources. Availability and accuracy of external data are outside Intravyn’s control and should be checked where a business decision depends on it. Vehivyn is not affiliated with, sponsored by or endorsed by the DVSA.

Infrastructure, transactional email, billing and public marketing-site analytics providers, including the consent-gated PostHog analytics and session-replay service, are described on the Subprocessors page, Privacy Notice and Cookie Notice. After consent, PostHog may receive complete marketing-page URLs, page and element content, interaction and form data, person-profile information and session replays. PostHog is not installed in the signed-in garage workspace and does not receive garage Customer Data through this website integration.

8. Support, availability and changes

Support is available at support@intravyn.com on a reasonable-efforts basis, without a guaranteed response or resolution time. Intravyn may maintain, modify or discontinue service functions. Planned material downtime will be communicated where reasonably practicable.

9. Suspension and termination

Intravyn may suspend access when the Customer has no active free trial, paid subscription or lifetime subscription, or where reasonably necessary to protect security, investigate unlawful or prohibited use, comply with law or prevent material harm. Where practicable, Intravyn will explain the reason and allow the Customer to remedy it.

The Customer may cancel through Stripe’s billing portal. Cancellation takes effect when the paid period ends. On termination, the Customer should request an export before access ends. Subject to legal retention requirements and the DPA, Intravyn will return or delete Customer Data on request. Until an automated workflow is available, export and deletion requests can be sent to legal@intravyn.com.

10. Warranties and disclaimers

Each party warrants it has authority to enter this agreement. To the maximum extent permitted by law, the service is provided “as available”. Intravyn does not warrant that it will be uninterrupted, error-free, suitable for every garage process, or that externally sourced information is complete. Nothing excludes obligations that cannot lawfully be excluded.

11. Liability

Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory title terms, or any other liability that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or data, except that direct data-restoration costs remain subject to the cap. Intravyn’s total aggregate liability arising from the service is limited to the subscription fees paid by the Customer during the 12 months immediately before the event giving rise to the claim. This allocation remains a draft subject to UK solicitor approval before production release.

12. General

Neither party is liable for delay caused by events beyond its reasonable control. The Customer may not assign this agreement without consent; Intravyn may assign it as part of a genuine corporate reorganisation or sale with notice. If a term is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. These Terms and incorporated documents are the whole agreement about the service and do not give rights to third parties.

Intravyn may update these Terms for legal, security or service changes. Material changes require notice and, where appropriate, fresh acceptance. English law governs this agreement and the courts of England and Wales have exclusive jurisdiction.